Professional Wooden Door Biometric Lock – Your #1 Choice in Delhi NCR

Hikvision 4K Dome Camera

Dahua 2MP Bullet Camera

CP Plus 16CH NVR

Follow these steps to resolve the issue:

• 1Ensure the fingerprint sensor is clean; wipe with a soft, dry cloth.
• 2Check for any skin conditions (cuts, dryness, calluses) that may affect scan quality.
• 3Place the finger on the sensor for at least 3 seconds, rotating 90° each time.
• 4Re-enroll the finger in the system via the lock’s admin interface.
• 5If multiple fingers fail, reset the device’s biometric database and re-enroll all users.

Follow these steps to resolve the issue:

• 1Verify that the device firmware is up to date; an outdated firmware can cause enrollment glitches.
• 2Ensure the door is properly aligned so the sensor is not obstructed by any hardware.
• 3Restart the lock by powering it down for 5 seconds and then back on.
• 4Inspect the sensor for visible damage; replace the sensor module if cracked or scratched.
• 5Contact technical support if the problem persists after a reset and firmware update.

Follow these steps to resolve the issue:

• 1Confirm the battery is fully charged and compatible with the lock model.
• 2Check the battery contacts for corrosion; clean with a dry eraser or alcohol wipe.
• 3Insert the battery correctly (polarity marked on the device).
• 4Press and hold the power button for 10 seconds to perform a hard reset.
• 5If the lock still fails to power on, inspect the internal power module for visible damage.

Follow these steps to resolve the issue:

• 1Verify the battery backup capacity meets the manufacturer’s specifications.
• 2Check the backup power switch or fuse for proper operation.
• 3Test the backup by disconnecting mains power for 30 seconds and observing lock response.
• 4Replace the battery if the backup voltage drops below the minimum threshold.
• 5Consult the service manual for any firmware settings that enable automatic fallback to battery.

Follow these steps to resolve the issue:

• 1Ensure the lock’s Wi‑Fi credentials are correctly entered in the device setup panel.
• 2Check that the router’s SSID is visible and that no MAC‑filtering is blocking the lock.
• 3Restart both the router and the lock to refresh the network handshake.
• 4Verify the lock’s IP address is within the same subnet as the mobile device’s network.
• 5If using a VPN or firewall, temporarily disable it to test connectivity.

Follow these steps to resolve the issue:

• 1Confirm that the lock’s firmware supports remote unlock and that the feature is enabled.
• 2Check the mobile app’s permission to send push notifications and background data.
• 3Verify that the lock’s clock and time‑zone settings are accurate; incorrect time can invalidate tokens.
• 4Re‑authenticate the app session by logging out and logging back in.
• 5If the lock remains unresponsive, perform a soft reset (power cycle) and re‑pair the device.

Follow these steps to resolve the issue:

• 1Ensure the lock is connected to a stable Wi‑Fi network during the update.
• 2Download the latest firmware file from the official manufacturer portal.
• 3Use the lock’s web console or the dedicated app to upload the firmware; do not interrupt the process.
• 4If the update stalls, power cycle the lock and retry the update.
• 5For persistent failure, contact support for a manual update via USB or SD card.

Follow these steps to resolve the issue:

• 1Inspect the latch mechanism for debris; clean with compressed air or a soft brush.
• 2Lubricate the latch pivot with a silicone‑based lubricant recommended by the manufacturer.
• 3Check the door alignment; a misaligned door can lock the latch mechanically.
• 4Test the lock manually by removing the battery and using the mechanical override lever.
• 5If the latch still fails, replace the latch assembly as per the service manual.