Professional Face Recognition Lock – Your #1 Choice in Delhi NCR

Hikvision 4K Dome Camera

Dahua 2MP Bullet Camera

CP Plus 16CH NVR

Follow these steps to resolve the issue:

• 1Check the power supply to the camera module (LED indicator) and ensure it is on.
• 2Verify that the camera lens is clean and not obstructed by dirt or debris.
• 3Confirm the camera is properly connected to the lock controller (USB/serial port).
• 4Ensure the lock firmware is up‑to‑date; upgrade if a newer version is available.
• 5Run the diagnostic mode in the lock app to test face capture and confirm the camera is active.
• 6Reboot the lock controller if face detection remains inactive.

Follow these steps to resolve the issue:

• 1Check the HDD health status in the DVR/NVR menu under Storage Management.
• 2Verify that event logging is enabled for face recognition in the settings.
• 3Confirm that the recording schedule is set to 24/7 or motion‑based as required.
• 4Ensure sufficient free space on the HDD (>10% minimum); expand storage if needed.
• 5If logs are corrupted, re‑initialize the HDD (note: all past logs will be lost).

Follow these steps to resolve the issue:

• 1Update the mobile app (Hik-Connect/DMSS) to the latest version.
• 2Verify the lock controller has an active internet connection (ping test).
• 3Check the P2P/cloud connection status in the device network settings.
• 4Re‑add the device to the app using the QR code scan if the connection fails.
• 5Contact the ISP if port forwarding is required for a static IP setup.

Follow these steps to resolve the issue:

• 1Clean the camera lens dome with a soft microfiber cloth to remove dust.
• 2Check that the IR cut filter switches correctly at dusk/dawn.
• 3Verify that IR illuminator LEDs are functioning and not dimmed.
• 4Adjust the camera angle to avoid IR reflections from walls or glass.
• 5Replace the camera module if the IR LEDs are physically damaged.