Discovering that an incident occurred but your CCTV didn't record it is a nightmare scenario. Recording issues—such as gaps in footage, inability to playback, or overwriting too quickly—are critical failures that need immediate attention. CamHarbor audits and repairs DVR/NVR recording functions.
The culprit is often the Hard Disk Drive (HDD). Surveillance drives run 24/7 and eventually wear out or develop bad sectors. Incorrect configuration (like recording 24/7 instead of on-motion) can also fill up storage too fast. Sometimes, the DVR's date/time is wrong, making finding footage impossible.
We diagnose the health of your HDD. We configure recording schedules to maximize retention (e.g., using Motion Detection or H.265+ compression). We verify that "Overwrite" settings are correctly enabled so the system loops recording automatically. We ensure your evidence is actually being saved.
Included in recording issue Repair
- Hard Disk health check & bad sector scan
- Recording schedule configuration (Motion/24x7)
- H.265/H.264 compression optimization
- Date/Time synchronization
- Firmware updates for recording stability
Select City for recording issue Repair
Common Questions about recording issue Repair
Why is it only recording 2 days?
Your HDD might be full or too small, or compression settings are not optimized.
Why can’t I find yesterday’s video?
Check the system date/time. If it reset to 1970/2000, the footage is saved under that wrong date.
Did my hard disk crash?
If the DVR beeps or shows "No HDD", the drive has likely failed.