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Follow these steps to resolve the issue:

• 1Check the lock’s status LED – look for any error codes.
• 2Verify that the lock’s firmware is up‑to‑date via the mobile app.
• 3Inspect the lock for any visible mechanical jam or obstruction.
• 4If safe, manually release the lock using the emergency key or the lock’s manual override.
• 5Reset the lock (power cycle or factory reset) and re‑pair it to the system.

Follow these steps to resolve the issue:

• 1Inspect the battery level indicator on the lock or app; replace the battery if below 20 %.
• 2Test the AC adapter with a multimeter – ensure output matches lock specifications.
• 3Check all wiring connections (if wired) for corrosion or loose contacts.
• 4Replace any damaged cables or connectors.
• 5After power restoration, re‑sync the lock’s clock with the network time server.

Follow these steps to resolve the issue:

• 1Confirm the lock is connected to the internet – run a ping test from the router to the lock’s IP.
• 2Ensure the router’s firewall or port forwarding settings allow inbound traffic to the lock’s port.
• 3Re‑add the lock to the app using the QR code or manual entry to refresh credentials.
• 4Verify the system time on the lock matches the network time; resync if necessary.
• 5If the issue persists, reset the network module on the lock and reconnect to Wi‑Fi.

Follow these steps to resolve the issue:

• 1Clean the card/fob surface with a dry microfiber cloth to remove dirt or oils.
• 2Check the lock’s antenna for visible damage; replace if damaged.
• 3Ensure the lock’s firmware supports the card’s frequency and encryption type.
• 4Re‑program the card in the lock’s management console and test with a different card.
• 5If multiple fobs fail, consider resetting the lock’s user database and re‑adding authorized entries.