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Follow these steps to resolve the issue:

• 1Ensure the router is powered on and broadcasting the 2.4 GHz band (Schlage locks do not support 5 GHz).
• 2Restart the smart lock by turning the power off for 10 seconds and then on again.
• 3Check that the Wi‑Fi password is entered correctly in the lock’s setup mode (use the mobile app or lock’s LED indicator for confirmation).
• 4Move the lock closer to the router or use a Wi‑Fi extender to improve signal strength.
• 5If the network uses MAC filtering, add the lock’s MAC address to the allowed list.

Follow these steps to resolve the issue:

• 1Remove the lock from the power source and replace the battery pack with a fresh, fully charged set of 3 AA alkaline batteries.
• 2Check that the battery compartment is clean and the contacts are free of corrosion.
• 3Reinsert the batteries and press the power button until the LED flashes a green confirmation.
• 4If the lock still does not turn on, replace the battery pack with a new one and clear any residual charge by holding the power button for 30 seconds.
• 5After power restoration, complete the initial setup again via the mobile app.

Follow these steps to resolve the issue:

• 1Verify that the mobile device has a stable internet connection (Wi‑Fi or mobile data).
• 2Close the app completely, restart the phone, and reopen the app.
• 3Open the lock’s firmware update section and tap "Check for updates"; if an update is available, tap "Download & Install".
• 4If the download stalls, clear the app cache (Settings → Apps → <App> → Storage → Clear Cache).
• 5Should the update still fail, reset the lock to factory settings (use the reset button for 5 seconds) and repeat the update process.

Follow these steps to resolve the issue:

• 1Confirm that the code is active in the lock’s access list (app → Settings → Access Control → View Codes).
• 2Ensure the lock’s time zone is correctly set; a mismatch can cause code expiry errors.
• 3If the code was created recently, allow a 5‑minute grace period for the lock to sync with the cloud server.
• 4Delete the problematic code from the list, then re‑add it with a new PIN or temporary key.
• 5If the problem persists, perform a soft reset of the lock (Power off → Power on) and re‑sync via the mobile app.